Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returns for all items sold on Amazon, either by Kaulana Pets or an affiliate partner must be processed on Amazon by following this link: https://www.amazon.com/gp/orc/returns/homepage.html
Returns for items purchased on Amazon are governed by the policies of the Sellers as stated on the Amazon website.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Food Products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. You will be responsible for paying for your own shipping costs for exchanging your item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you will be provided with the return shipping address once your return is processed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should always use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
After we have received the item it usually takes additional 3-5 business days to process your return, before the refund processing begins.
Refund Processing Guidelines
|Payment Method||Refund Time (Once Return Is Processed)|
|Credit Card||3 - 5 business days|
|Debit Card||Up to 10 business days|
|Apple Pay||Up to 10 business days|
|Store credit||2 business days|
|Paypal||3 - 5 business days|