SHIPPING INFORMATION

 

Processing

  • Payment Processing with Kaulana Pets typically takes approximately 1 business day.
  • Once Payment is confirmed, the order will be sent for processing. Typically, orders are processed within 2-3 business days.
  • Once order is processed it is packaged for shipment.
  • Packaging and pick up from carrier typically takes 1-2 days once packaged.

Depending on the item(s) location at the time order is placed, shipment transit times will vary. You will be provided with a tracking number for respective carrier once received by us.

Many of the Items sold in our store are made to order and additional time is required to fulfill the order.

Certain items are shipped directly from the manufacturer.

Our Suppliers and Manufacturers are located around the world.

Actual transit times vary. Below is a guideline. 

Delivery to:

North America 12-20 days transit via epacket with tracking
South America 19-27 days transit via standard shipping
Australia  13-20 days transit via epacket with tracking
Germany 20-30 days transit via epacket with tracking
France 14-20 days transit via standard shipping
UK 20-40 days transit via epacket with tracking

Kaulana Pets actively tracks all shipments daily from our location and is ready to assist our customers as needed for any lost or delayed shipments.